Action on Disability and Coronavirus (Covid-19) 

Action on Disability and all of its services are informed by local and national government guidelines about the coronavirus, Covid-19.  This approach will continue to inform our response to this evolving situation.

As of the end of today (17th March 2020) most staff will work from home. The offices at Normand Croft School will remain open but only to receive telephone queries or email queries. We will not be allowing visitors into the building and until further notice will not arrange for face to face or home visit meetings. All staff will continue to be contactable through Action on Disability, but please do not come to the Normand Croft Offices.

Here is the latest information on the services we provide:

  • Welfare Benefits (Children) Service is open but will only carry out appointments over the phone, and not in person.
  • Welfare Benefits (adults) is not currently available.
  • Direct Payments Service is open but will only carry out appointments over the phone, and not in person.
  • We are not accepting new queries or referrals to the Advocacy service.
  • Term time delivery of Youth projects are cancelled until further notice. This includes delivery at Lyric Hammersmith and Cambridge School.
  • There are no Peer support groups until further notice.
  • To keep updated on the Employment service, please contact the relevant individual associated to each project

We would like to minimise any risk to both yourselves and our staff and we will endeavour to continue our work as much as possible as normal as possible.

For updates please visit


  • Wash your hands with soap and water often – and do this for at least 20 seconds each time
  • Always wash your hands when you get home or you arrive at a destination
  • use hand sanitiser gel if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin straight away and wash your hands afterwards
  • try to avoid close contact with people who are unwell


do not touch your eyes, nose or mouth if your hands are not clean. 

Stay at home if you have either:

  • A high temperature – you feel hot to touch on your chest or back
  • A new, continuous cough – this means you’ve started coughing repeatedly

Do not go to a GP surgery, pharmacy or hospital and do not contact 111 to tell them you’re staying at home. Testing for coronavirus is not needed if you’re staying at home.

If you have symptoms, stay at home for 7 days

If you live with other people, they should stay at home for 14 days from the day the first person got symptoms

If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.

If you have to stay at home together, try to keep away from each other as much as possible.

If you feel you cannot cope with your symptoms at home

Or if your condition gets worse. Or your symptoms do not get better after 7 days. Only call 111 if you cannot get help online.

Action on Disability will regularly review this position and keep everyone updated. If you need to contact us, please do so at