Chair’s message May 2020

Chair’s message May 2020

Dear everyone

We are currently living in strange and unprecedented circumstances. I know that many of us are having a tough time at the moment.

Some people are separated from their families and friends. Some people at high risk from coronavirus are having to shield themselves and are feeling isolated. Some people have been struggling to obtain food and medication. Some people are having to cope with sickness among their PAs and carers. Some people have become seriously ill and ended up in intensive care. Some people have lost loved ones and are grieving.

Whatever your situation, I want you to know that Action on Disability is here to support you. Although our office is closed, rest assured that our expert staff are still working hard in their homes to assist disabled people in West London. We will do what we can to help you through the difficulties you’re facing and if we can’t help you ourselves, we can signpost you to people who can.

This is a particularly worrying time for disabled people and it’s more important than ever that disabled people unite and have a say at local and national level in the decisions that affect our lives. I would therefore strongly encourage you to become a member of AoD. AoD exists to fight for your interests, uphold your rights and tackle your concerns. The more members we have, the stronger disabled people’s voice will be.

Any disabled person in West London is entitled to become a member of AoD and membership is free. Just email or ring 020 7381 2042. If you’re not sure if you’re a member then you’re welcome to contact us and we can let you know. If you know any other disabled people, then it would be wonderful if you could encourage them to join AoD too.

Please also keep in touch with us. The best way for us to contact you to share our latest news is by email. If you’re happy for us to email you, let us know by emailing us at or calling 020 7381 2042If you’re not receiving regular communications from us, then I recommend you sign up to our e-newsletter.

We are committed to giving you regular updates across social media so do keep an eye on our Twitter and Facebook posts as well. More information about our services can be found on our website – – together with news on our campaigns and events.

You can contact us in the following ways:

Telephone: 020 7381 2042


Twitter: @AoDisability


In the midst of this coronavirus crisis, I want to emphasise that you are in our thoughts. This is a challenging and unsettling time but you do not have to face it alone because AoD is here for you. It is during difficult periods like these that we need, more than ever, to maintain our sense of community and solidarity.

I hope you stay safe and well. With warmest wishes,

Victoria Brignell


Action on Disability

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As COVID-19 continues to affect all our lives, we want to let you know that during this lockdown, Action on Disability will remain fully operational.

The health and safety of our service users, employees, volunteers and suppliers remains our highest priority while we continue to provide you with the support you need from us: Welfare Benefits, Direct Payments, Youth and/or Employment.

It continues to be business as usual, although much of the team will be carrying out their roles from home where they can, in line with the Government guidelines.

You’ll still be able to contact us on the phone and online, we’ve also introduced virtual support so that we can organise online meetings and/or technical support via Zoom or other video chat platforms. Our phone system enables us to redirect your calls straight to our staff working from home. Please find all of the numbers listed below:


General Enquires: 020 7385 2098 

Welfare Benefits Adults : 0203 080 0382

Welfare Benefits Children: 0203 080 0381

Direct Payments Support: 078 2499 0072

Youth: 07557 273657

Employment: 07825 925969


Please continue to check our website and social media as we’ll keep you updated with our latest news. In the meantime, from our team to yours, please stay safe and we’re always here to help.

All the best,


AoD Senior Management Team