Direct Payment Support Service

Service available to Hammersmith & Fulham residents only

What is a Direct Payment?

Money is made available by Hammersmith and Fulham Council to individuals who are eligible for social care services. This is called a Direct Payment.

A Direct Payment gives you the opportunity to purchase your own support. The goal is to empower you by giving you more flexibility, choice and control over how services are provided to you. 

What is a Direct Payment?

Set Up

If you want to receive a Direct Payment your social worker or assessor will make a referral to us. From there, we can meet you in a convenient location (including your home) to support you in setting up and managing your Direct Payment. This can include:

  • Options for managing your payments and staff
  • Choosing a suitable agency or provider
  • Paying for activities in your community
  • Explaining how the Council monitors your payment

Recruiting a Personal Assistant

We can support you in hiring a personal assistant. 

  • We will help you write a job description outlining what kind of person you are looking for and detailing the tasks involved
  • We can place adverts on job sites and set up a free profile on
  • We can also assist with interviews, references, DBS checks, setting up insurance and providing contracts of employment

Advice and Information

Are you thinking about using a Direct Payment, but would like more information? We will be here to any answer any questions you may have.

We can also:

  • Introduce you to other people who use Direct Payments
  • Signpost other helpful organisations
  • Provide ongoing support while you are using your Direct Payment  


We can direct you and your personal assistant (PA) to any relevant training that may be needed. 

Skills for Care have funding available for individual employers. We can help you apply for this funding. For more information, click here to visit their website.

We will also be delivering training sessions throughout the year, keep an eye on our website for more information

Direct Payment Peer Support Group

The Peer Support Group is facilitated and attended by people who receive a direct payment in Hammersmith and Fulham. They support each other in lots of ways. The meetings give you a chance to meet other DP recipients, raise concerns, share ideas and listen to speakers who are invited along to talk on different topics.

The group meet regularly at AoD’s offices on Lillie Road. They send information shared at each meeting to everyone who has signed up. This means that people who can’t attend don’t miss out!

Meetings are accessed via Zoom. Please contact us for the meeting link, we can also send you some guidance on how to use the platform.

If you are on Facebook, click here to join our Peer Support Facebook Group!


T: 07534 483 253


Covid-19 Update (27/08/2021)

Contact us Mon – Fri, from 9am-5pm:

T: 020 7385 2098



We have created some useful factsheets, which are available in Easyread formats on request. These factsheets were co-produced with our partners Ruils and the Direct Payment Peer Support Group. We will continue to create more factsheets to help you understand Direct Payments and your employer responsibilities, so keep checking the website for updates. Click on the buttons below to download the factsheets.

Consent Form

Co-Produced Service

Contact AoD


As COVID-19 continues to affect all our lives, we want to let you know that during this lockdown, Action on Disability will remain fully operational.

The health and safety of our service users, employees, volunteers and suppliers remains our highest priority while we continue to provide you with the support you need from us: Welfare Benefits, Direct Payments, Youth and/or Employment.

It continues to be business as usual, although much of the team will be carrying out their roles from home where they can, in line with the Government guidelines.

You’ll still be able to contact us on the phone and online, we’ve also introduced virtual support so that we can organise online meetings and/or technical support via Zoom or other video chat platforms. Our phone system enables us to redirect your calls straight to our staff working from home. Please find all of the numbers listed below:


General Enquires: 020 7385 2098 

Welfare Benefits Adults : 0203 080 0382

Welfare Benefits Children: 0203 080 0381

Direct Payments Support: 078 2499 0072

Youth: 07557 273657

Employment: 07825 925969


Please continue to check our website and social media as we’ll keep you updated with our latest news. In the meantime, from our team to yours, please stay safe and we’re always here to help.

All the best,


AoD Senior Management Team