Action on Disability (AOD) takes your privacy very seriously. We are committed to protecting your personal information and being transparent about what we do with it, no matter how you interact with us.
We are committed to using your personal information in accordance with our responsibilities and the law.
GDPR provides the legal framework that defines how personal information can be used. AOD is fully committed to complying with the principles set out in GDPR and has a legal duty to protect any information we collect from you.
For the purpose of this policy, ‘personal information’ means any information which can identify a living individual.
As an organisation we collect and use personal information for a variety of reasons and in a variety of ways, depending on the activity you are taking part in and when you share the information.
When we collect personal information, we will always explain clearly what information we are collecting, why we are collecting it and how we will use it.
If you do not provide us with your personal information, we may not be able to provide you with any of our services.
We will always make sure we have a lawful basis for processing your personal information.
We may obtain your information in the following ways:
3. When you visit our website or access our social media
4. When the information is publicly available
How we share your information:
We have systems and processes in place to ensure your personal information is maintained confidentially and securely and that it is used only for purposes for which it was provided.
How we keep your Personal information secure
All personal information we hold about you will be kept securely, using a variety of security technologies and organisational procedures to help protect your personal information from unauthorised access, use or disclosure.
How long we’ll keep your personal information
We will only keep your personal information for as long as it is required, for the purpose we collected it, including if it is needed for any legal, accounting or reporting purposes. We will let you know how long we keep your personal information.
Your rights and controlling your personal information
Action on Disability supports the principle of “fair and transparent” processing of your personal information. We support your rights in relation to your personal information under the General Data Protection Regulation
You have the right to:
How to stop or change how we communicate with you
If at any time you wish to stop or change how we communicate with you, or update the information we hold, please do get in touch.
For further information on your rights
If you are unhappy with how we handle your personal information, or how we handle any requests you make, please contact us.
Changes to this Policy
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Action on Disability relies heavily on the generosity of its members, volunteers and supporters to carry out its work. We use the money we receive to work with, empower, and represent disabled people.
As COVID-19 continues to affect all our lives, we want to let you know that during this lockdown, Action on Disability will remain fully operational.
The health and safety of our service users, employees, volunteers and suppliers remains our highest priority while we continue to provide you with the support you need from us: Welfare Benefits, Direct Payments, Youth and/or Employment.
It continues to be business as usual, although much of the team will be carrying out their roles from home where they can, in line with the Government guidelines.
You’ll still be able to contact us on the phone and online, we’ve also introduced virtual support so that we can organise online meetings and/or technical support via Zoom or other video chat platforms. Our phone system enables us to redirect your calls straight to our staff working from home. Please find all of the numbers listed below:
General Enquires: 020 7385 2098
Welfare Benefits Adults : 0203 080 0382
Welfare Benefits Children: 0203 080 0381
Direct Payments Support: 078 2499 0072
Youth: 07557 273657
Employment: 07825 925969
Please continue to check our website and social media as we’ll keep you updated with our latest news. In the meantime, from our team to yours, please stay safe and we’re always here to help.
All the best,
AoD Senior Management Team