What we do

We promote the rights of disabled people across all the services we provide: Employment, Youth, Welfare Benefits and Direct Payments. 

We ensure that disabled people can make informed decisions about their own lives.

We work to see a fairer, more inclusive society and we challenge discrimination if we see it.

We work in partnership with other organisations promoting the rights of disabled people, because we are stronger together.


We support disabled Londoners both looking for work and in work. 

We are a partner on a number of supported internships in West London for young people.

We work with employers to make sure that their workplace is inclusive.

Welfare Benefits

Service available to Hammersmith & Fulham residents only

We provide support to ill and disabled people of all ages living in Hammersmith and Fulham, with a free and independent benefits service. We support with all welfare benefits up to and including 1st tier Tribunal level.


We work with young disabled Hammersmith and Fulham residents aged 11 to 25. 

We make sure young people can take part in activities they choose, and support them to reach their full potential.


Direct Payment Support

Service available to Hammersmith & Fulham residents only

Money is made available by Hammersmith and Fulham Council to individuals who are eligible for social care services. This is called a Direct Payment.

A Direct Payment gives you the opportunity to purchase your own support. The goal is to empower you by giving you more flexibility, choice and control over how services are provided to you. 


As COVID-19 continues to affect all our lives, we want to let you know that during this lockdown, Action on Disability will remain fully operational.

The health and safety of our service users, employees, volunteers and suppliers remains our highest priority while we continue to provide you with the support you need from us: Welfare Benefits, Direct Payments, Youth and/or Employment.

It continues to be business as usual, although much of the team will be carrying out their roles from home where they can, in line with the Government guidelines.

You’ll still be able to contact us on the phone and online, we’ve also introduced virtual support so that we can organise online meetings and/or technical support via Zoom or other video chat platforms. Our phone system enables us to redirect your calls straight to our staff working from home. Please find all of the numbers listed below:


General Enquires: 020 7385 2098 

Welfare Benefits Adults : 0203 080 0382

Welfare Benefits Children: 0203 080 0381

Direct Payments Support: 078 2499 0072

Youth: 07557 273657

Employment: 07825 925969


Please continue to check our website and social media as we’ll keep you updated with our latest news. In the meantime, from our team to yours, please stay safe and we’re always here to help.

All the best,


AoD Senior Management Team