Who we are

We are a Disabled People’s Organisation (DPO) led by disabled people, for disabled people. We work to ensure that disabled people have independence, choice and control over their own lives.

We began life in 1979 as Hammersmith and Fulham Action on Disability (HAFAD). HAFAD was started by disabled residents campaigning for access to swimming pools and public toilets.

In over forty years we have grown a lot and have services available across West London. We are now known as Action on Disability.

We follow the Social Model of Disability, which recognises that people are disabled by barriers in society, not their impairments.


To be part of and promote an inclusive society free from disabling barriers where all individuals are equal.


Values and Principles

Human Rights for All

As explained in the Social Model of Disability, we view disability as a social construct and for the lives of disabled people to improve that construct must change. Therefore, we are committed to the implementation of the UN Convention on the Rights of Persons with Disabilities (UN CRPD).

Inclusion & Diversity

The incorporation of and respect for diverse cultures and people is essential to achieving a sustainable service. 

Social Justice

Alleviating poverty in the pursuit of equity is an important part of creating a more fair society. 




Partnership & Collaboration

We work with disabled people, Deaf and Disabled Peoples’ Organisations, families and communities around Greater London because we believe we are stronger together. 


As COVID-19 continues to affect all our lives, we want to let you know that during this lockdown, Action on Disability will remain fully operational.

The health and safety of our service users, employees, volunteers and suppliers remains our highest priority while we continue to provide you with the support you need from us: Welfare Benefits, Direct Payments, Youth and/or Employment.

It continues to be business as usual, although much of the team will be carrying out their roles from home where they can, in line with the Government guidelines.

You’ll still be able to contact us on the phone and online, we’ve also introduced virtual support so that we can organise online meetings and/or technical support via Zoom or other video chat platforms. Our phone system enables us to redirect your calls straight to our staff working from home. Please find all of the numbers listed below:


General Enquires: 020 7385 2098 

Welfare Benefits Adults : 0203 080 0382

Welfare Benefits Children: 0203 080 0381

Direct Payments Support: 078 2499 0072

Youth: 07557 273657

Employment: 07825 925969


Please continue to check our website and social media as we’ll keep you updated with our latest news. In the meantime, from our team to yours, please stay safe and we’re always here to help.

All the best,


AoD Senior Management Team